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FAQ's

1. Is the gemstone from Nam Gems 100% real and certified?

Yes. All gemstones sold by Nam Gems are 100% natural (unless otherwise stated) and authentic. Every gemstone is accompanied by a certification from a recognized gem lab, stating its origin, weight, clarity, and any treatments. We stand by the integrity of our gems, and full disclosure is made in each product’s description and certificate.

The right gemstone for you depends on various factors like your date of birth, zodiac sign, planetary positions (as per your horoscope), and the purpose you're seeking (e.g., health, wealth, success, or spiritual growth).
We recommend consulting with a qualified astrologer for a personalized recommendation. You can also use our free gemstone recommendation tool to get a basic idea based on your birth details.

Yes, every gemstone you purchase from us comes with a genuine lab certification from a reputed gemological laboratory.
This certificate verifies the gemstone's authenticity, origin, and key characteristics such as weight, color, cut, and treatment (if any).
We ensure complete transparency so you can buy with confidence.

Gemstones are believed to carry natural energies that can positively influence various aspects of life.
Depending on the stone and its alignment with your horoscope, benefits may include:

Improved health and mental well-being
Success in career or business
Emotional balance and stress relief
Enhanced focus, confidence, and decision-making
Attracting wealth, love, or protection from negativity

Each gemstone has unique metaphysical properties, so the benefits can vary.
For the best results, it's important to wear a gemstone that's astrologically suitable for you.

NamGems is backed by team of gemstone experts, 10 years of trust, 50K+ happy customers & wide collection of 100% natural gemstones direct from mines.
NamGems is India’s most trusted website to buy certified gemstones online.
You get lifetime guarantee of gemstone purity and also entitled for full refund in case of any issue with authenticity.
So, you can buy with full confidence & assurance at NamGems.in

You may return a gemstone within 7 days of receiving it, provided it is in the same condition as delivered, unused, and with original packaging and certificate.
Kindly record an unboxing video while receiving the product to help us verify if any damage occurred during transit or after delivery.
To initiate a return, you must contact our Customer Care and follow the return instructions.
Refunds (after deducting shipping or handling charges, if any) will be processed once we receive and verify the item.
Returns due to damage or mis-shipment are handled at our expense.

Yes, exchanges are possible under these conditions:
The exchange request must be made within the return period (7 days).
The gemstone must be unused and in original condition with its certificate and packaging.
You may exchange for another gemstone of equal or higher value (you pay the price difference).
If you choose a gemstone of lower value, the price difference will be refunded to you in the wallet which can be redeem on next purchase.

We use trusted courier partners (like e.g. Bluedart, FedEx, Delhivery, etc.) to ensure safe delivery.
Each gemstone is securely packaged in protective layers (bubble wrap, padded box, certificate envelope) to prevent damage during transit.
You will receive a tracking number via email/SMS once the shipment is dispatched, so you can monitor its progress.
For high-value orders, we may use added security measures (insured shipping, signature on delivery, etc.).

Yes, Nam Gems delivers to all pin codes across India, including remote and rural areas.
However, in very remote regions, delivery times may be a bit longer depending on the courier’s network.

For most metro and major city addresses: 3 to 7 business days.
For semi-urban and remote locations: 5 to 10 business days.
In rare or very remote areas, delivery might take a bit longer, depending on the courier’s reach.

We offer multiple secure payment options:
Credit / Debit Cards (Visa, Mastercard, RuPay, etc.)
Net Banking
UPI / Mobile Wallets (e.g. Google Pay, PhonePe, Paytm)

No hidden costs. All prices shown on the product page are final and inclusive of any listed taxes (like GST) unless otherwise stated.
However, note that for large international or exceptional orders, additional shipping, insurance, or customs charges (if applicable) may apply — these will always be communicated up front before you confirm the purchase.

No
Currently, Nam Gems is an online-only business. However, we may explore offline presence in the future.

No.
We don,t provide any kind of catalog. All Gemstones we offer are listed on the website with images, videos and pricing.

You can reach Nam Gems Customer Care at: +91 93214 04599
Alternatively, email us at: support@namgems.in
We are available
Working Hours - 11:00 AM to 7:00 PM, Monday to Saturday to assist you.

Natural Gemstone

Wide Range Of Collection

Free Shipping Pan India

Easy 7 Days Return

100% Secure Payment

Lab Certified Gemstones

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