Terms And Conditions

Welcome to Namgems (https://namgems.in). By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before using our platform.

1. Eligibility & Website Usage

• Age Requirement: By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

• Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Product Information & Gemstone Disclaimers

• Natural Variations: Gemstones and minerals are natural materials. While we strive to present our products as accurately as possible, minor variations in color, inclusions, cut, weight, and appearance may occur between the online images and the actual product due to lighting, photography, or display screen settings.

• Authenticity & Certification: Product laboratory certificates are issued by independent, accredited third-party gemological laboratories. Namgems provides these official certificates as-is to verify authenticity.

3. Pricing, Orders & Cancellations

• Pricing: All prices listed on the website are in Indian Rupees (INR – ₹) and include applicable taxes (GST). Prices and availability are subject to change without prior notice.

• Right to Refuse/Cancel: Namgems reserves the right to decline, hold, or cancel any order at any time for reasons including, but not limited to:

  • Product unavailability or stock errors.

  • Technical errors in pricing or product information.

  • Suspected fraudulent or unauthorized transactions.

If your order is canceled after your payment has been processed, a full refund will be issued to your original payment method in accordance with our Payment Policy.

4. Intellectual Property

• All content on this website—including logos, branding, images, gemstone photographs, text, designs, graphics, and code—is the exclusive intellectual property of Namgems.

• You may not reproduce, distribute, modify, or commercially exploit any content from this site without prior written permission from Namgems.

5. Limitation of Liability

• Namgems shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, our website or products.

6. Governing Law & Dispute Jurisdiction

• These Terms and Conditions are governed by and construed in accordance with the laws of India.

• Any legal action, dispute, or claim arising out of or relating to your use of this website or purchases made through Namgems shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

7. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

• Email: support@namgems.in