Accepted Payment Methods

At Nam Gems, we offer a safe and seamless online payment experience powered by Razorpay, one of India’s most trusted and secure payment gateways.
You can pay using any of the following methods:

Credit Cards – Visa, MasterCard, American Express, and RuPay

Debit Cards – All major Indian and International banks

Net Banking – Supported by over 50 banks across India

UPI Payments – Google Pay, PhonePe, Paytm, BHIM, and others

Please note: We do not offer Cash on Delivery (COD) service at this time.

Payment Security

Your payment transactions are processed securely through Razorpay’s PCI-DSS compliant and SSL-encrypted platform.
This ensures that all your sensitive payment information — including card numbers, UPI IDs, or banking credentials — is encrypted and transmitted securely.

We do not store or have access to your payment details at any point.

Order Confirmation

After a successful payment, you will receive an email and/or SMS confirmation from [Your Store Name] with your order number and payment details.
If you do not receive confirmation within a few minutes of completing payment, please check your spam folder or contact our support team.

Payment Failures

If your payment fails but the amount is debited from your account:

The amount will be automatically refunded to your original payment method within 5–7 business days by Razorpay or your issuing bank.

You may retry the payment after verifying your internet connection, card details, and sufficient balance.

Refunds & Cancellations

If your order is eligible for a refund or cancellation, it will be processed via Razorpay to the same payment method used at checkout.
Refunds typically reflect within 5–10 business days, depending on your bank’s policies.
For detailed terms, please refer to our [Return & Refund Policy].

Contact Us

If you face any issue during payment or have a billing-related query, please contact us:
Email : support@namgems.in
Phone : +91 9321404599