At Nam Gems, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.

1. Return Window

You may return most items within 7 days of delivery.

2. Eligibility Criteria

To be eligible for a return:
Item must be unused, in original condition, and in its original packaging.
All original tags, certificates, and invoices must be included.
Product must not be damaged, worn, or altered in any way.
Returns that do not meet these conditions will not be accepted.

3. Non-Returnable Items

The following products are not eligible for return:
Customized, engraved, or made-to-order items.
Items sold under “final sale” or “clearance” offers.
Gift cards or e-gift vouchers.
Products damaged after delivery due to misuse or neglect.

4. How to Initiate a Return

To initiate a return:
Email us at support@namgems.in or call +91 9321404599 with your order number.
Our team will review your request and provide a return authorization.
Securely pack the product and send it to the return address provided.
Note: Use a trackable shipping method to avoid lost returns.

5. Return Shipping

Return shipping is the responsibility of the customer unless the item was defective or incorrect.
We do not offer pickup service at this time (unless mentioned otherwise).

6. Inspection & Approval

Once we receive the item, our quality team will inspect it.
If approved, we will initiate your refund or exchange as requested.
This process typically takes 3–5 business days.

7. Exchange Policy

If you prefer an exchange instead of a return:
Exchange is subject to product availability.
Only one exchange is allowed per order.

8. Need Help?

If you have any questions or need assistance, our customer support is here for you:
Email: support@namgems.in
Phone: +91 9321404599