Exchange Policy

At NamGems, we deal in authentic, precious gemstones and fine jewelry. Due to the unique nature, value, and high quality of our certified gemstones and custom items, we do not offer exchanges, returns, or refunds once an order has been placed and delivered.

All sales are final.

1. Why We Have a No-Exchange Policy

To guarantee that every customer receives 100% natural, unused, and un-tampered gemstones with genuine lab certificates (e.g., MGTL), we cannot re-stock or re-sell items that have left our secure possession. This policy ensures complete authenticity and peace of mind for every buyer.

2. Damaged or Incorrect Items Received

We take utmost care in packaging and inspecting your order prior to dispatch. However, in the rare event that your item arrives damaged or incorrect:

• Notification Period: You must notify us within 24 hours of delivery by emailing support@namgems.in or reaching out via WhatsApp.

• Unboxing Video Required: To process a claim for transit damage or a missing item, an uninterrupted 360-degree unboxing video showing the unopened package seal and opening process is mandatory.

• Resolution: Upon verification of the video and physical inspection, we will replace the damaged item with the exact same specification at no additional cost.

3. Order Cancellations

Orders can only be cancelled before they are dispatched. Once an item has been shipped or sent for custom setting/certificate verification, the order cannot be cancelled, exchanged, or refunded.

Have questions before buying?

We encourage you to review all gemstone specifications, photos, and lab certificates carefully before completing your purchase. If you need additional pictures, videos, or guidance, please contact our support team:

• Email: support@namgems.in