Free shipping for all orders over Rs.999/-
Frequently Asked Questions
Explore expert answers categorized by Gemstones, Recommendations, Payments, Orders, and Cash on Delivery.
Gemstone
Are your gemstones 100% natural?
Yes. Every single gemstone in our collection is 100% earth-mined, natural, and sourced ethically from premier global mining regions without artificial enhancements.
Do your gemstones come with a lab certificate?
Absolutely. Every high-value loose gemstone or piece of jewelry comes accompanied by a recognized independent gemological laboratory certificate verifying its authenticity.
What is the difference between a Carat and a Ratti?
A Carat is the international standard unit where 1 Carat equals 200 mg (0.20g). A Ratti is a traditional Indian unit used in Vedic astrology, where 1 Ratti is approximately 182 mg (0.91 Carats).
Do you sell treated or glass-filled gemstones?
No. For astrological remedies (Jyotish quality) and fine jewelry, we strictly avoid glass-filled, dyed, or heavily treated stones to preserve natural energy and resonance.
Why should I avoid pre-used or pre-owned gemstones?
Astrological gemstones should be fresh from the earth. Pre-owned stones can carry karmic residue or energetic imprints from previous wearers that may interfere with your remedy.
How do I clean and maintain my gemstone jewelry?
Most natural gemstones can be cleaned safely using warm soapy water and a soft-bristled brush. Avoid harsh chemical cleaners, ultrasonic machines, or sudden extreme temperature changes.
How do I use the weight converter tool on your website?
Our interactive multi-unit weight converter allows you to input measurements in Carats, Rattis, Grams, or Milligrams and automatically calculates all equivalent values in real time.
How is budget balanced with gemstone quality?
We advise prioritizing clarity and vibrant color over sheer physical size. A smaller, cleaner gemstone delivers superior astrological and visual benefits compared to a larger, dull stone.
Gem Recommendation
How do I know which gemstone weight is right for me?
Astrological weight requirements are typically prescribed by a certified Vedic astrologer based on your horoscope chart (Kundali), body weight, and planetary placement.
Which metal should I choose for setting my gemstone?
The recommended metal depends on the gemstone and planet. For instance, Yellow Sapphire is ideally set in gold, while Blue Sapphire is often set in silver, platinum, or Panchdhatu.
On which finger and day should I wear my gemstone?
Specific gemstones are traditionally worn on designated fingers (such as the index or middle finger) during specific auspicious hours and days corresponding to their ruling planets.
Are gemstones energized (Pran Pratishtha) before dispatch?
Upon request, we can arrange traditional Vedic energization rituals (*Pran Pratishtha*) for your astrological gemstones prior to dispatch so they arrive ready to wear.
Payment
What payment methods are accepted on Nam Gems?
We accept all major secure payment methods including Credit/Debit Cards, Net Banking, UPI, digital wallets, and accepted online transfer gateways.
Is my online payment information secure?
Yes. All transactions processed on our website utilize encrypted secure checkout protocols to safeguard your personal and financial details.
What is the procedure for refunds on cancelled orders?
Approved refunds are processed back to your original payment method and typically reflect in your account within 5 to 7 business days depending on your banking provider.
Order
What is the standard delivery timeframe for orders?
Standard orders for loose gemstones typically ship within 3 to 5 business days. Custom jewelry settings or energized orders may take slightly longer depending on craftsmanship.
Do you offer international shipping?
Yes, Nam Gems ships certified gemstones securely worldwide with fully insured courier partners to ensure safe delivery to your doorstep.
How can I track my package once it is dispatched?
Once your order is shipped, you will receive a tracking link via email and WhatsApp allowing you to monitor the real-time delivery status of your shipment.
Can I cancel my order after placing it?
Orders can be cancelled free of charge before they have been processed and dispatched from our facility. Customized ring settings or energized stones cannot be cancelled once production starts.
What should I do if my shipment arrives damaged?
In the rare event that your package is damaged in transit, please take photos immediately upon receipt and contact our support team within 24 hours for quick assistance.
Do you offer custom jewelry design services?
Yes! We specialize in custom-crafted rings, pendants, earrings, and bracelets tailored to your preferred precious metal and gemstone specifications.
Cash On Delivery
Is Cash on Delivery (COD) available for all orders?
Cash on Delivery is available for eligible pin codes and selected order values. You can check your pin code availability during the checkout process.
Are there any extra fees or verification steps for COD?
For high-value astrological gemstone orders, our support team may perform a quick telephone or WhatsApp confirmation verification before dispatching the COD parcel.
Can I open or inspect the package before paying the delivery agent?
As per standard courier policy, packages cannot be opened or inspected prior to making the cash payment to the delivery executive. However, your purchase is fully backed by our lab certificates and return policies.
Have More Questions?
Our expert support team and astrologers are here to assist you with any inquiries regarding your gemstone selection.
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