Refund and Returns Policy

Thank you for shopping at Namgems. We take great pride in providing high-quality gemstones and fine jewelry. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility

We offer a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be returned in its original packaging, including any boxes, pouches, and documentation.

• The original authenticity/gemological certificate must be included (see exceptions below).

2. Non-Returnable Items & Deductions

To maintain the integrity of our products, certain items and conditions are excluded from returns:

• Specially Ordered Gemstones: Custom-cut, specially sourced, or bespoke ordered gemstones are final sale and cannot be returned or exchanged.

• Sale & Discounted Items: Products purchased on sale, clearance, or with special promotional discounts are non-returnable.

• Missing Certificates: If a product is returned without its original laboratory certificate, the cost of re-certification will be deducted from your final refund amount.

3. Return Shipping & Damaged/Wrong Items

Standard Returns

For regular returns within the 7-day window, the customer is responsible for paying all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Products

We take extra care in packaging your orders. However, if your item arrives damaged or you receive the wrong product:

1. Unboxing Video Required: You must record a clear, continuous unboxing video starting from opening the sealed outer package to inspecting the item inside.

2. Review & Approval: Email the video to us. If our team verifies that the item was damaged prior to arrival or incorrectly sent, we will provide free return shipping and issue a full refund.

3. Important Note: Without a clear, satisfying unboxing video, no refund or replacement will be issued for damaged or missing item claims.

4. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Refund Method: Approved refunds will be processed back to your original method of payment.

• Processing Time: Once approved, please allow 5 to 7 business days for the funds to reflect in your account (depending on your card issuer or bank).

5. How to Initiate a Return

To start a return request, please contact our support team with your order number and details about the item:

• Email: support@namgems.in

Please do not send items back to us without requesting a return first.